JKAOH Journal of Korean Academy of Oral Health

ISSN(Print) 1225-388X ISSN(Online) 2093-7784


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Original Article

Journal of Korean Academy of Oral Health 2014; 38(1): 50-58

Published online March 30, 2014 https://doi.org/10.11149/jkaoh.2014.38.1.50

Copyright © Journal of Korean Academy of Oral Health.

The effects of emotional labor on burnout, turnover intention,
and job satisfaction among clinical dental hygienists

Su-Bin Jeong1, Eun-Mi Choi2, Jun-Seon Choi3

1Department of Dental Hygiene, Graduate School of Public Health, Gachon University, Incheon, 2Department of Dental Hygiene, Kyungdong University,Wonju, 3Department of Dental Hygiene, Gachon University College of Health Science, Incheon, Korea

Received: October 27, 2013; Revised: December 28, 2013; Accepted: February 27, 2014


Objectives: The purpose of this study was to evaluate the effects of emotional labor on burnout, turnoverintention, and job satisfaction.Methods: Dental hygienists were surveyed over a period of 13 days during March, 2013. Data from thecompleted questionnaires (N=202) were analyzed using the t-test, one-way ANOVA, Pearson’s correlation,and hierarchical multiple regression.Results: Higher levels of emotional labor resulted in higher levels of burnout and turnover intention, aswell as lower levels of job satisfaction. The variable showing the largest mediating effect between emotionallabor and burnout was emotional intelligence. Supervisor support had the largest mediating effectbetween emotional labor and turnover intention, as well as emotional labor and job satisfaction.Conclusions: It is known that emotional labor has negative effects on burnout, turnover intention, andjob satisfaction. To reduce the negative effects caused by emotional labor, it is necessary to foster thedevelopment of emotional intelligence and self-efficacy of employees. Employers’ efforts to improve supervisorand colleague support for the employees should be made to reduce such negative effects.

Keywords: Burnout, Emotional intelligence, Emotional labor, Self-efficacy